Claims Management
Claims Management Expertise
At Acentria Re, we understand that timely claims recovery plays an integral role in enhancing the financial stability, operational efficiency, and reputation of cedants. It not only aligns with regulatory standards but also enhances customer satisfaction and provides a competitive edge in the dynamic insurance market.
Our seasoned team of experts brings a wealth of experience in claims management, processing, and dispute resolution. We leverage on technology, robust systems, and experienced claims experts to carefully evaluate and expedite claims, prioritizing accuracy, and efficiency at every stage of the process.
Our Approach
Our claims processes are fully automated for efficiency, and thus we ensure: Prompt acknowledgement and reporting of claims as and when they happen; Constant communication with the client on all claim stages to ensure the client is well appraised; Swift settlement of claims either through cash call requests or XOL recoveries
Well established claims department with experience personnel Designated Account handler and claims personnel State of art system that has an all-rounded claims management capability Regular training of claims personnel to horn capacity.
Facilitate and sign SLAs with reinsurers in line with insurer claims strategy Prompt response to claims guided by a strict Service Level Agreement Tri patriates SLA with cedant and reinsurers Standard claims checklist
Designated account handler and claims personnel general claims email for ease of communication and continuity Clear escalation matrix incorporated on the SLA.
Monthly claims reports outlining claim status, incurred losses, reserves, and recovery efforts Quarterly meetings to discuss claim developments and align on strategies Review of Bordeaux on a quarterly basis.
Advanced Risk management advisory – Virtual ITake on: Outstanding Recoveries Strategic negotiation on ex gratia and complex claims.
Why work with Acentria Re
At Acentria, we’re not just offering reinsurance; we’re delivering peace of mind wrapped in a tailored experience. Our streamlined process isn’t just easy – it’s your shortcut to worry-free coverage. We’re not just about coverage; we’re about your confidence, your security, and a reinsurance experience that goes beyond expectations.
Innovation
We are Passionate about innovation because we believe its a driving force that fuels creativity, curiosity, and the pursuit of novel ideas and solutions
Data driven analytical capabilities
Our ability to use data, advanced analytics, and technology to extract valuable insights, help us to guide business to make informed decisions
Need Assistance with this service ? Let Us Help!
Our focus is on building connections that guide you towards your next steps. This is achieved by truly understanding your needs and offering the best solution .
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Head office address:
Call Us:
(+254)731 200 999
(+254)731 200 222
Write to us:
reinsurance@acentriagroup.com